Frequently asked questions about AI in organizations

No worries – we’ve answered the most common questions around the topic. For anything beyond that, feel free to contact us.

A chat window

General

One/AI is an AI platform that enables organizations to securely and privacy-compliantly utilize their internal knowledge via chatbots – with seamless integration into existing systems.

For companies, government agencies, and other organizations that want to use AI internally or publicly without relinquishing control over their data.

With One/AI, you retain full control over your data, manage access via your SSO, and use AI internally – without transmitting information to external systems.

You can try One/AI directly and without registration – GDPR-compliant and free of charge. Alternatively, we offer a guided demo.

Privacy

Yes. One/AI meets the requirements of the GDPR and allows you to control the protection of your data yourself.

Your data remains in Germany – either in our German cloud infrastructure or entirely on-premises on your own servers.

You decide. You control which content is accessible through roles, rights, and interfaces. Personal data can be completely excluded.

Your content will not be used to improve external models. You control which data may be processed and queried.

Yes. In addition to hosting in our German cloud, we also offer a complete on-premises solution.

Features

For example, SharePoint, Personio, YouTrack, Zammad, local SQL databases, and many more via over 30 connectors.

Yes – but only within the scope of your permissions. You have complete control over indexing and sharing.

You can centrally manage access and permissions using your existing single sign-on (e.g., AzureAD).

One/AI uses current language models such as GPT-4.1, GPT-4.1-mini, and Deepseek. You decide which models are used.

No. The system is easy to use for administrators and users – without any specialized AI or developer knowledge.

Yes. The chatbot interface can be used internally or as a widget on your website.

Yes. You can manage users, configurations, and usage units via the admin panel.

Yes. With the workflow editor, you can map and automate your own processes directly within One/AI.

In cloud operations, we handle maintenance and updates. For on-premises solutions, we support you in maintaining your instance.

Pricing

You choose between clearly structured packages (Starter, Pro, Enterprise) – each with scalable users, connectors, and usage units (tokens).

You can typically get One/AI up and running within a few days – including connecting your systems.

Experience One/AI in action

Test our AI solution directly in your browser – no setup, no commitment.

Common information

Contact information